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Support Engineer

Support Engineer

Be a part of changing how big thinkers solve big problems.  Cycle is shaping the future of product development, financial modeling, medical research, scientific discovery…wherever big data and big compute are applied to big problems.  We are a rapidly growing software company with production customers spanning Fortune 500, startups, and research; yet every Cycle team member has a meaningful impact on our customers, their peers and the company.  We are seeking talented engineers as well as support, sales and business professionals to fuel our growth.

Who we’re looking for:

You enjoy helping customers get the most out of their computing resources. You have strong analytical and troubleshooting skills. You have excellent verbal and written communication skills, and can clearly explain concepts to technical and non-technical audiences. You are eager  to learn new technologies and concepts.


  • Provide first-level customer support during business hours, triaging resources and helping customers through their problems
  • Develop Chef cookbooks and workflow tools to improve automation for our customers
  • Manage regular one-on-one interactions with key customers to ensure that our software and services are meeting their needs
  • Write and maintain product documentation for internal and external audiences
  • Provide on-site and virtual training sessions for new customers
  • Work with solution architects to evaluate the work required for new customers and to get their environment ready for project kick-offs

Desired skills and experience:

  • At least two years of systems administration in Linux or Windows environments
  • Experience with one or more configuration management systems (e.g. Chef, Puppet, Ansible)
  • Experience with one or more batch schedulers (e.g. HTCondor, Open Grid Scheduler)
  • Knowledge of Python or Ruby
  • Knowledge of Infrastructure-as-a-Service offerings

Locations available:

You can do this job from anywhere in the world, but we have a strong preference for people in or near NYC, Boston, the Bay Area, Seattle, or Austin.

Cycle Computing:
We founded Cycle Computing on the premise that removing barriers to computing power will fundamentally change the way we understand our world.  Scientists, researchers, and analysts across many industries use our solutions to model, analyze, and engineer solutions to some of the world’s most complex problems at an unprecedented scale in the Cloud.  To have true impact, we focus on more than just removing the upper boundaries for a select few – we focus on bringing the necessary tools to anyone who needs them to solve a problem.

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